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The promise

We won't
call you.

Not when you sign up. Not when you abandon a quote. Not on renewal day. Not ever. If you don't buy, that's fine.

What counts as "us calling"

The honest definition.

  • NeverA Pazcare employee calling your phone — never.
  • NeverA third-party telecaller representing us — never.
  • NeverA robo-call or recorded marketing message — never.
  • NeverWhatsApp messages we didn't get your opt-in for — never.
  • OKEmail replies you initiated — yes, that's how we'll always reach you.
  • OKWhatsApp renewal nudges — only if you opted in at policy purchase, max 3 per year (-30 / -7 / -1 day), one tap to turn off.
  • OKA call from claims — only if you've filed a claim and we need a document. Even then we'll WhatsApp first.

What WhatsApp is for

Useful messages only. Opt in, opt out — your call.

If you opt in, WhatsApp is the only channel we use — and only for things that genuinely help you. You can turn off any single type below without losing the others, any time.

  • Picking up where you left off in a purchase — so you don't lose your progress.
  • Policy issuance updates — your policy document, e-card, and confirmation.
  • Free health check-up reminders — when your insurer offers one at no cost.
  • Renewal reminders — max 3 per policy (-30 / -7 / -1 day).
  • Status updates on claims and service requests on policies you hold.

No spam, ever. No marketing blasts, no cross-sell carpet-bombing, no third-party sharing. Reply STOP to any message, or manage each category in your account — one tap, no questions asked.

The founder undertaking

Signed, on the record.

"If anyone from Pazcare ever calls a customer who has opted out, has not filed a claim, and has not requested a call — that's a fireable offence. No exceptions, no quotas, no 'just this once' for a high-value lead. The founder responsible for sales targets does not have authority to override this."

Sanchit Malik

Founder & CEO, Pazcare

Effective

2026-05-28

If it ever happens

Tell our grievance officer.

Forward the screenshot to grievance@pazcare.com and we'll get back to you on email — not the phone — with what happened. If it was us, the call recording, the agent's name, and what disciplinary action followed.

Then we'll publish a quarterly transparency report listing how many times we broke this promise. If you're reading this and that number is anything other than zero, we owe you an explanation.

Now go find your right cover.

No phone number, no signup wall. Just three taps and a verdict you can argue with.

Start the 30-second check →